Terms of Service and Agreement
1. Introduction
SEM is dedicated to providing comprehensive digital marketing and SEO services designed to enhance your online presence. These Terms of Service (“TOS”) govern your use of our digital marketing and SEO services. By engaging our services, you agree to be bound by these TOS.
2. Acceptance:
By using our services, you acknowledge that you have read, understood, and agree to be bound by these TOS. Your continued use of our services constitutes ongoing acceptance of these terms.
3. Services Provided
Description of Services:
SEM offers the following digital marketing and SEO services, which may include but are not limited to:
Search Engine Optimization (SEO)
Pay-Per-Click (PPC) Advertising
Website Security
Content Marketing
The monthly recurring fee covers the services specified in your individual service agreement.
4. Service Limitations:
While we strive to improve your online visibility and performance, we cannot guarantee specific rankings, traffic increases, or other specific results. Our services are subject to the limitations of search engine algorithms, social media platform policies, and other external factors. Services do not include website redesign, major website maintenance, or any services not explicitly stated in your service agreement.
5. Client Responsibilities:
You are responsible for:
Providing timely access to necessary website, social media, and analytics accounts.
Providing prompt approvals and feedback as required for project completion.
Ensuring the accuracy and legality of all content on your website and social media platforms.
Maintaining the functionality and security of your website and social media accounts.
Providing all necessary information needed to complete services.
III. Payment & Billing
6. Monthly Recurring Fee:
You agree to pay the monthly recurring fee as specified in your service agreement. Payments are due on [Specify payment due date, e.g., the first of each month]. Late payments may result in service suspension until payment is received.
7. Payment Methods:
We only accept credit cards.
8. No Reimbursements/Credits:
All fees are non-refundable. No cash reimbursements or credits will be issued under any circumstances, including but not limited to changes in business direction, dissatisfaction with results, or any other reason.
9. Term & Termination
The initial term of this agreement is [Specify initial term, e.g., one month, three months, etc.]. The agreement will automatically renew on a monthly basis unless terminated as specified herein.
10. Termination by Client:
You may terminate this agreement by providing a two (2) e-mail or written cancellation notice to You are responsible for the full payment of the current billing cycle, even if the service is terminated mid-cycle.
11. Termination by Company:
We may terminate this agreement for reasons including but not limited to:
Breach of these TOS.
Non-payment of fees.
Conduct that negatively impacts our business.
We will provide [Specify notice period, if any] written notice of termination.
12. Effects of Termination:
Upon termination, your access to our services will cease. We will retain client data in accordance with our data retention policy.
13. Intellectual Property
Ownership:
You retain ownership of your pre-existing intellectual property. We own the intellectual property rights to reports, analyses, strategies, and other deliverables created during the service term.
14. License:
We grant you a limited, non-exclusive license to use the deliverables provided during the service term for your internal business purposes.
15. Limitation of Liability & Disclaimer
Disclaimer of Warranties:
We disclaim all implied warranties, including but not limited to merchantability and fitness for a particular purpose. We do not guarantee specific results from our services.
16. Limitation of Liability:
Our liability for any damages arising from the use of our services is limited to the amount paid by you for the services in the preceding [Specify time period, e.g., one month]. We are not liable for any indirect, incidental, or consequential damages.
17. Indemnification:
You agree to indemnify and hold [Your Company Name] harmless from any legal claims arising from your website content, business practices, or breach of these TOS.
18. Confidentiality
Confidential Information:
Confidential information includes any non-public information related to our business, your business, or our services.
19. Non-Disclosure:
Both parties agree to maintain the confidentiality of confidential information and not disclose it to third parties without written consent.
20 Governing Law & Dispute Resolution
Governing Law:
This agreement is governed by the laws of Illinois
20. Dispute Resolution:
Any disputes arising from this agreement will be resolved through [Specify dispute resolution process, e.g., mediation, arbitration, etc.].
21. Miscellaneous
Entire Agreement:
These TOS constitute the entire agreement between the parties.
Amendments:
We may amend these TOS at any time by providing notice on our website or through email. Your continued use of our services constitutes acceptance of the amended TOS.
22. Severability:
If any provision of these TOS is found to be invalid, the remaining provisions will remain in effect.
23. Force Majeure:
Neither party is liable for events beyond their reasonable control.
24. Contact Information:
SEM
24W500 Maple Ave, Naperville, IL 60540 d
630 995-1862